The Call Center Specialist is responsible for performing a full range of customer service oriented telephone and e-mail support activities as directed by the Call Center. Professionally greets customers; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; promotes various marketing campaigns; assists in the completion of new account or loan applications; issues messages; resolves problems within given authority. Performs various operational background duties; processes account balance or transfer requests, stop payment orders, changes of address and other such customer requests or authorizations. Conducts a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.
Lora Smith, M.Ed., joined the Learning Center in May of 2006. She brings specialized experience in learn more
Michael Brown, M.A. educational psychology, heads up our assessment team. The team uses a series learn more
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